Frequently Asked Questions

With Elite Keylogger for Mac version 1.3.036, we introduced the ability to have all four types of logs (Keystrokes, Clipboard, Chats and Web-Activity) emailed in one simple, chronological view. Then, with version 1.4, we introduced that same ability for users who were viewing logs inside the app. This was a major step forward, since before […]

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One of the great things about Elite Keylogger for Mac is its ability to record both sides of a chat (instant message) conversation. So there’s never any confusion about the context of a message. Just remember though, that chat logs are restricted to the following IM programs, and you must have Elite Keylogger version 1.3.037 […]

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Hey! There’s Elite Keylogger for Mac 1.3.036 around the corner! Get the update now. Now it’s easier to know when the app gets an update. Here’s what we improved: new: Elite Keylogger for Mac now automatically checks for and reports available updates improved: emailed logs are now in HTML improved: emailed logs now contain all recorded information as one […]

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Since Elite Keylogger is designed to be hidden, password recovery is a bit more complicated. 1. If you have forgotten your unhide keyword: Follow the instructions for Updating Elite Keylogger. As part of the update process, the unhide keyword will be reset. However you do need to know your app password in order to update. […]

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WideStep does not maintain email servers for the purpose of sending logs. Therefore, if you want your logs emailed, you have to use your own email service provider. Your outgoing email username and password are required by Elite Keylogger to access your email server. This information is stored securely on your Mac and is not shared […]

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When Elite Keylogger Mac is hidden, it consumes up to 30MB of RAM with all monitoring features enabled. When users are reading logs, and Elite Keylogger generates them, resource consumption depends on the size of the log files being analyzed. For example, if you are generating logs for a 1-month period (during which all monitoring […]

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If you need help using Elite Keylogger for Mac, take the following steps: 1. Review the following knowledgebase articles: How to Download and Install Elite Keylogger for Mac How to View and Email Log Reports How to Adjust the Log Report Settings

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The number of Macs you can monitor depends of the level of license you purchased: If you have the Free (unhidden) version, there are no restrictions. You can download and install the free version on as many Macs as you would like. If you purchased a single PRO Mac license, you can only install the […]

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Because Elite Keylogger for Mac is designed to remain invisible, it has many of the same characteristics that spyware or malware does. Both kinds of programs silently collect information on the computer without the user’s knowledge. Even though Elite Keylogger is a completely legitimate program which you are choosing to install on your Mac, most […]

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If you are using Elite Keylogger for Mac in invisible mode, it is always a good idea to keep your log files small in size. If they take up a large amount of space on the hard drive, that can alert the user that all is not as it seems. Please review our How to […]

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